| 1. Support staff is assigned to be responsible for each company. |
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2. Free Online Training Course
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3. Repair and consultation consist of:
3.1 Consult via telephone and question-answer via e-mail.
3.2 Via Internet, Remote Access และ Prosoft Quick Support (TeamViewer).
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4. Program Version Update
4.1 Update Version Program for customers who have Standard Program
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5. Program Version Upgrade
5.1 Update Version Program free for customers who have Standard Program
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6. Program installation and testing at Prosoft
6.1 System transference on computer.
6.2 System installation |
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7. Set From service, followed a package of Free Set From, within a right of limited times of Set From service
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8. Transfer Master Files Service : costomer will have a Free service for the 1st time of the right, followed a Package of transfer Master Files Service
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9. Able to see the step in using E-Learning at www.prosoftcrm.in.th
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10. Able to data of FAQ at www.prosoftcrm.in.th
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| 11.The media has been damaged by floods or natural disasters. You can send a written notice The Company to obtain new original program. (Under the terms of service Maintenance). |
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1. Staff: Consultant Services: Onsite.
1.1 Bangkok and territories such as Samutprakran, Nontaburi only : 5,000 Baht/Person/Mandays
1.2 Up-country 7,000-10,000 Baht/person/Mondays
1.3 Travel fee for costomer (Consult) Up-country 1,000-3,000 Baht/person/Mondays
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2. Service in case users have problems about computer such as
2.1 Task system transfer on computer
2.2 System Installation
- Bangkok and territories such as Nontaburi, Samutprakran only : 3,000 Baht/Person/Mandays
- Up-country 4,000 Baht/person/Mondays
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| 1. Form setting services 3,000 Baht/form. |
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2. Transfer data. Start 5,000 Baht/per a times
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3. Balance transfer. Actually charge a person per days
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| Additional conditions : |
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| 1. |
Bangkok and territories such as Nontaburi, Samutprakran only |
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For the Client outside Bangkok, the travelling expense will be excluded from Service charge. |
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- Client will pay Prosoft 1,000-3,000 per time/ per day
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- For distance more than 300 km., travel by Thai Airways, Client has to send the air ticket to Prosoft before getting services. |
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- If the flights are not available then Client has to send bus ticket to Prosoft before getting services. |
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For the Client outside Bangkok, in case of overnight stay, the Client has to reserve lodging for the staff and has to inform Prosoft before servicing.
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Please contact for In House Services at Pro Soft Centre from Monday-Friday 8.30am-5.45pm.
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The Outside service where with buyer (On Site) cannot be accumulated for using the following year, and can not be used as a discount Maintenance costs have been paid.
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For service charge rate and travelling expense, money should be first transferred to Prosoft’s account before getting services.
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Transfer Data From Master Files, you will receive free first by Package To Transfer Data Master File for a cost of 5,000 Baht (excluding VAT) and the client shall be under Template defined and returns to the company.
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Services Set From the models, you will get a number of free Package Set from if want the Set From.
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We will charge a £ 3,000 (excluding VAT) and customer have to check , Shipping information and send the Template back to the company.
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For Modify customers, the annual Maintenace value will be calculated from (the value of the program before deduction of X annual MA rate) combined with the value of the Modify job before deducting the discount X, MA rate, annual Modify job. 10%) + (the value of the Modify work before deduction of x 10%) |
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The extra services on Website can get the service at www.prosoftcrm.in.th |
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In case the affiliates to buy programs in price and receive a discount from company. |
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If the office does not renew its affiliates MA will be charged the full amount of the headquarters. |
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This Maintenance Agreement is valid for a one-year contract, at the end of the service agreement Valid Date.
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13.
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The Company reserves the right to change prices without prior notice. |
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